Figo Pet Insurance Review

  • Premiums Average About $45 per Month
  • Founded in 2013
  • Store Pet Medical Records in "Pet Cloud"
  • Underwritten by Markel Specialty 
  • Offers Customer Services by Text

About Figo Pet Insurance

Founded in 2013, Figo is one of the newest pet insurance companies to hit the market. It was founded by Rusty Sproat in Chicago’s famous technology incubator, 1871. They point to being surrounded by innovative energy as the reason why they do pet insurance differently. They have built a platform that is completely focused on making life easier for pet owners and their companions.

Despite being a fairly new company, Figo Pet Insurance has financial stability by virtue of having Markel Specialty as their underwriter. Markel has more than 70 years of experience in various niche markets and has earned an A.M. Best rating of A. Figo is currently in the process of earning their Better Business Bureau accreditation.

What truly sets Figo Pet Insurance apart from the other pet insurance providers out there is how they have embraced technology. They have a whole host of services that you cannot find anywhere else, such as the Pet Cloud with mobile app, online pet profiles and next generation pet tags, online record management, and more. They even offer customer support over text, twitter, chat, and other platforms.

Coverage Information

Figo Pet Insurance offers three pet insurance plans: Essential, Preferred, and Ultimate. All three plans cover:

  • Euthanasia
  • Orthotic and prosthetic devices
  • Non-routine dental
  • Rehabilitation
  • Knee conditions, like ACL
  • Cat scans, X-rays, ultrasounds, MRIs
  • Veterinary specialist treatments
  • Prescription medications
  • Hospitalization and emergency
  • Behavioral problems
  • Co-pay and deductible waived for emergency, lifesaving treatment
  • Holistic and alternative therapies
  • Hereditary and congenital conditions
  • Hip dysplasia
  • Diagnostic testing
  • Chronic conditions
  • Advanced cancer treatments
  • Surgeries
  • Veterinary costs

Under the Essential Plan, Figo Pet Insurance will pay up to $10,000 per year for actual costs of any medically necessary treatment your pet receives for a covered injury or illness. With their most popular plan, the Preferred Plan, this maximum payout amount is bumped up to $14,000, and you also get lost pet advertising and reward, lost pet due to theft or straying, and emergency boarding fees.

Figo’s fancy Ultimate Plan offer unlimited payouts for medically necessary treatments. In addition, it covers expenses associated with the unexpected death of a pet as well as emergency vacation cancelation.

Payout Limits

As mentioned above the annual payout limits are $10,000 for the Essential Plan, $14,000 for the Preferred Plan, and there is no limit for the Ultimate Plan.

Deductible Information

Figo Pet Insurance offers an array of deductible and co-pay options based on your needs. If you have a relatively healthy pet, it is recommended that you go with a high deductible. Otherwise, you may want a lower one. Either way, deductibles range from $50 to $500 per year based on what you require and your budget.

Age Limits

In order to enroll your cat or dog in Figo Pet Insurance, they must be at least six weeks old. There are no upper age limits.


There is a wide variety of exclusions. Most of them only apply to a very small percentage of pets. Some of the exclusions include:

  • Elective surgeries – They offer coverage for surgeries your veterinarian recommends for the treatment of injuries and accidents. Therefore, they do not cover elective surgeries.
  • Neutering and spaying – They highly recommend spaying or neutering your pet, but they do not cover it and may exclude health issues associated with not spaying or neutering. Fortunately, most cities have free or low-cost clinics to help with this.
  • Inhumane treatments – If you are reading this, it is unlikely you would treat your animal inhumanely, but if one were to do so, it would not be covered.
  • Poop eating and other eating problems – Some pets will eat just about anything. Figo Pet Insurance policies do not cover the ingestion of poop, even though it can cause problems in animals.
  • Any care not administered by a veterinarian – They only cover treatments provided by a licensed professional.
  • Failure to adhere to veterinarian’s treatment or preventative advice – They stress the importance of listening to the experts.
  • Revolt, war, quarantine, or invasion – You will likely have bigger problems if any of these problems arise, but if they do, it is standard practice among insurance providers not to cover these events.
  • Grooming – Your pet’s self-confidence and quality of life can benefit from upkeep of their exterior. However, it is not covered by Figo’s plans.
  • Training or obedience devices and classes
  • Cosmetic surgery
  • Pre-existing conditions – They will not cover any condition that shows clinical signs before the beginning of your policy period or any relevant waiting periods.

Other Information

What sets Figo Pet Insurance apart from competitors is all of the extras. For instance, you will have several tools at your disposal if your pet is ever to go missing. There is group web texting to reunite lost pets, real-time tracking through pet GPS integration, Near Me – pet business search locator, and shots and reminders.

Other features you will not find from other insurance carriers are claims payment on actual veterinary bills, no extended waiting periods for healthy knees or hip dysplasia, and fourteen days or less waiting period for all illnesses.

If you want to update your policy, you can do so in real time online. There is also a full mobile app that works with IOS (iPhone and iPads) as well as Android devices. In fact, you can file claims on your smartphone.

Should I Use Figo Pet Insurance?

In addition to having much of the same coverage (if not more comprehensive) as other carriers, Figo Pet Insurance takes pet insurance to the next level by introducing many different technological advances. It is clear that they are a forward-thinking organization. For this reason, even though they are new to the game, we strongly recommend Figo because they are great and appear to only be getting better.